A request is not approved until Casa confirms it in writing. Event-specific or checkout terms control when they are more specific, except where applicable law requires otherwise.
Restaurant reservations
Standard dining reservations may be changed or canceled using the contact information in the confirmation or by calling Casa. If a reservation includes a disclosed deposit, minimum spend or prepaid experience, the terms shown before payment apply.
Nightlife tables and premium booths
Nightlife payments reserve limited inventory and are not confirmed until payment and venue confirmation are complete. Cancellation, refund, credit, arrival and release terms shown in the booking form apply to that reservation. A seating selection is a preference unless the confirmation identifies a specific section.
Events and tickets
Ticket refundability is disclosed at purchase. When Casa cancels an event and does not provide a replacement date, Casa will provide the remedy required by applicable law and the purchase terms. If an event is postponed or materially changed, Casa will communicate available options through the contact information associated with the order.
Orders
Pickup and delivery orders enter preparation quickly. Contact the ordering platform and Casa immediately if an order is incorrect, missing, unsafe or cannot be fulfilled. Refunds and credits are evaluated using the facts, fulfillment status and the ordering platform’s rules. Delivery fees, tips and processor charges may be controlled by the delivery provider.
No-shows and denied entry
To the extent permitted by law and disclosed at purchase, refunds may be unavailable for no-shows, late arrival after a stated release time, removal for unsafe or disruptive conduct, or denied nightlife entry because a guest does not meet disclosed age, identification, security or dress requirements.
How to request review
Email info@casaafriklounge.com with the purchaser’s name, event or reservation date, confirmation number, platform used and reason for the request. Do not send card numbers, government identification numbers or banking information. Approved refunds are returned through the original payment method when practicable; timing depends on the processor and financial institution.